Albacete, Spain
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Privacy Policy

This Privacy Policy describes how Braxylonphel collects, uses, and protects your personal data in connection with our wardrobe consultation services and this website, in compliance with the General Data Protection Regulation (GDPR), the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD), and the Information Society Services and Electronic Commerce Law (LSSI-CE).

Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number when you book a consultation or contact us
  • Service Information: Preferences, notes, and details you share during wardrobe consultations
  • Communication Data: Messages sent through our contact form or email correspondence
  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
  • Location Data: General location information when using our website or services

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and deliver wardrobe consultation services
  • To communicate about bookings, cancellations, and session details
  • To send session summaries and follow-up notes
  • To respond to enquiries and provide customer support
  • To improve our website and services
  • To comply with legal obligations
  • To send marketing communications only with your explicit consent

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds under GDPR:

  • Contract Performance: To fulfil our contractual obligations when you book a consultation
  • Legitimate Interests: To operate our business, improve services, and ensure website security
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and delivering services, subject to strict confidentiality agreements
  • When required by law or to protect our legal rights
  • In connection with a business transfer, if applicable
  • With your explicit consent

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on data protection

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Under GDPR and LOPDGDD, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us using the details provided in the Contact Information section below. We will respond to your request within one month. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data to countries outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

Data Retention Periods

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements

Consultation records and correspondence are typically retained for up to 5 years after the last interaction, unless a longer retention period is required by law. Technical and analytics data may be retained for shorter periods as specified in our data retention policy.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Our website uses third-party services that may collect and process your data:

  • Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns. Data is processed according to Google's Privacy Policy.
  • Google Ads Remarketing: Enables us to show relevant ads to visitors who have previously visited our website. You can opt out through Google's Ads Settings.
  • Google Analytics: Collects website usage statistics to help us understand how visitors use our site. Data is anonymized and processed according to Google's Privacy Policy.
  • Google Maps API: Provides map functionality on our website. Google may collect location and usage data according to their Privacy Policy.

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Cookie Usage

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. The current version will always be available on this page with the "Last Updated" date. We will notify you of significant changes by posting a notice on our website or contacting you directly when required by law.

Continued use of our services or website after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

For complaints about data protection, you may also contact the Spanish Data Protection Agency (AEPD) at www.aepd.es.